Your questions answered…

  • A range of bespoke solutions to meet the marketing, brand narrative, copy and content needs of small and medium sized charities, membership bodies, and community organisations.

    Whether you’d like advice and guidance to develop a new marketing strategy, or support with brand or content, get in touch to find out how I can bring your goals to life.

  • Send a message via the contact form with a brief description of your marketing, brand or content project, along with any questions you have.

    We’ll be in touch within one working day to set up a call so we can discuss options in more detail.

  • EmpathyArc only works with small and medium sized non-profits, membership bodies, and community-led organisations, our values are:

    CURIOSITY FIRST

    Start every project with understanding - through conversations, research, analysis, and genuine curiosity to uncover what really matters about where you are now, and where you want to get to.

    AUTHENTIC ALWAYS

    We want to help you with high-quality marketing and communications that have real impact, not sell you fast vanity metrics. And aim to do this with realism and good humour - every project is an opportunity to learn and grow.

    PEOPLE CENTRED

    Every strategy, every campaign, every story should work hard to reflect and serve your audiences and mission. We won't recommend wasteful activities or fluff, just marketing and content that prioritises your purpose and people.

    PURPOSE OVER PROFIT

    We only work with organisations that have a positive impact on their communities. We’re here to amplify your mission and help you grow, and we measure our success by your return on investment, so aim to always keep prices fair and flexible.

  • The jargon and competing claims around fast-evolving AI tools can feel overwhelming, and concerns about accuracy and ethics are real.

    EmpathyArc can help you with clear, practical guidance on how AI can support the human-led decisions that shape your marketing strategy.

    AI will only be used if clients are happy for it to be used as part of their project. For example, AI tools may be used to assist with a creative process or scaling a process. Ethical, human judgement will always take precedence and be the deciding factor in the sign-off process.

  • Via our contact page, or email if you prefer empathyarc@gmail.com

  • We aim to keep pricing flexible, transparent and fair, rates vary based on project type and complexity.

    After a clarity call, if you’d like to move forwards you will be sent a quote with no hidden costs so you can review and ask questions before committing. If you decide to go ahead, an initial payment will be required before I can book your job in.

    The outstanding balance will be invoiced on completion of the work.

  • We are collaborative, straightforward, and good-humoured. We want to understand your needs and what success would look like for you.

    We’re here to offer expert advice, fresh perspective and results.

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